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Delivery information and returns policy

Christmas Last Delivery Dates & Extended Returns Policy

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Our extended Christmas returns policy is valid from 14th November 2017. That means any orders you place from now until January 1st 2018, can be returned until 30th January 2018. Merry Christmas!

Delivery information

All orders are shipped the same or next working day. If a premium is paid for express delivery we will aim to ship the order the same working day as long as the order is placed before 1pm (DPD) or 3pm (Royal Mail). Dispatch of express orders is not guaranteed on the same working day, and may be shipped the next working day. 

We ship all orders via tracked or signed for delivery so please make sure someone is available to sign for your order when delivery is attempted.

If your order has not arrived within the time periods below then contact us with your order number and full address so we can look in to this further for you.

UK orders

Free delivery arrives in 2-5 working days.

1st class delivery arrives in 1-2 working days.

Special Delivery will be delivered the next working day before 1pm.

DPD will be delivered the next working day.

International orders

All airmail services will be delivered within 10 working days, but usually arrive within 5-7 working days.

DPD by road takes 2-6 working days depending on which European country you live in.

Returns policy

Returns are only honoured if the item is delivered back to our studio in the same condition it left our studio in and the item is in a condition where it can be resold. Customers can keep the flyers and stickers included with the original order.

Refunds

Items must be returned to us within 28 days of you receiving your order.

Returns postage is refundable for UK customers as long as 2nd class signed for delivery is used.

Returns postage for international customer is to be paid for by the customer unless the item sent was incorrect or faulty.

We recommend using tracked or signed for services to guarantee delivery.

Refunds are processed within 3-5 working days of the order arriving back in our studio.

Exchanges

Exchanges must be returned to us within 28 days of the order being delivered to you.

We will reship your order for free within 3-5 working days of it arriving back in our studio

 

Our returns address is:

Dream But Do Not Sleep

Studio 21, 4th Floor, Old Town Hall

Catford Road

Lewisham

London

SE6 4RU

United Kingdom

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